Support Report
InstanceDate 12/21/2025 18:18:25
InstanceTimeZoneID Eastern Standard Time
InstanceTimeZoneName (UTC-05:00) Eastern Time (US & Canada)
TimeZoneSelection
UTCDate 2025-12-21T23:18:25.5720507Z
Browser Client
ALL_RAW Connection: keep-alive Accept: */* Accept-Encoding: gzip, br, zstd, deflate Host: success.mastercam.com User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) X-FORWARDED-PROTO: https X-FORWARDED-PORT: 443 X-Forwarded-For: 216.73.216.27:13889 X-Original-URL: /VersionOne/about.mvc/support X-AppGW-Trace-Id: e0e22b3bdeb7a4833b9f7b4c18c64274 X-ORIGINAL-HOST: success.mastercam.com
REMOTE_ADDR 10.30.4.5
REMOTE_HOST 10.30.4.5
REMOTE_PORT 28190
URL /VersionOne/about.mvc
Application Environment
Application 24.2.5.25
Framework 4.0.30319.42000
IntPtr.Size 8
MachineName VERSIONONE-VM
OS Microsoft Windows NT 10.0.14393.0
ProcessorCount 4
Server Time 12/21/2025 18:18:25
Server Timezone ID Eastern Standard Time
Server Timezone Name (UTC-05:00) Eastern Time (US & Canada)
UserDomainName IIS APPPOOL
UserName V1-Core-VersionOne
WorkingSet 593948672
Wow64 False
SQL Server
@@Version Microsoft SQL Server 2017 (RTM-CU31-GDR) (KB5068402) - 14.0.3515.1 (X64) Oct 3 2025 17:45:52 Copyright (C) 2017 Microsoft Corporation Web Edition (64-bit) on Windows Server 2016 Datacenter 10.0 <X64> (Build 14393: ) (Hypervisor)
Database Collation SQL_Latin1_General_CP1_CI_AS
Database ComparisonStyle 196609
Database IsAnsiNullDefault 0
Database IsAnsiNullsEnabled 1
Database IsAnsiPaddingEnabled 1
Database IsAnsiWarningsEnabled 1
Database IsArithmeticAbortEnabled 1
Database IsAutoClose 0
Database IsAutoCreateStatistics 1
Database IsAutoShrink 0
Database IsAutoUpdateStatistics 1
Database IsCloseCursorsOnCommitEnabled 0
Database IsFulltextEnabled 1
Database IsInStandBy 0
Database IsLocalCursorsDefault 0
Database IsNullConcat 1
Database IsNumericRoundAbortEnabled 0
Database IsParameterizationForced 0
Database IsRecursiveTriggersEnabled 0
Database IsSyncWithBackup 0
Database Recovery SIMPLE
Database Status ONLINE
Database Updateability READ_WRITE
Database UserAccess MULTI_USER
File Size (MB) - Data 435659.00
File Size (MB) - Log 14702.00
Server Collation SQL_Latin1_General_CP1_CI_AS
Server ComputerNamePhysicalNetBIOS VERSIONONE-VM
Server Edition Web Edition (64-bit)
Server EngineEdition 2
Server IsClustered 0
Server IsFullTextInstalled 1
Server IsIntegratedSecurityOnly 0
Server IsSingleUser 0
Server MachineName VERSIONONE-VM
Server ProductLevel RTM
Server ProductVersion 14.0.3515.1
Server ServerName VERSIONONE-VM
connection DataSource (local)
connection Database VersionOne
connection WorkstationId VERSIONONE-VM
connection string Data Source=(local);Initial Catalog=VersionOne;User ID=VersionOne;Enlist=False;Pooling=True;Connect Timeout=5;Encrypt=False;Application Name="VersionOne (http://localhost/VersionOne)"
connection timeout 5
msver Comments SQL
msver CompanyName Microsoft Corporation
msver FileDescription SQL Server Windows NT - 64 Bit
msver FileVersion 2017.0140.3515.01 ((SQL17_RTM_QFE-CU).251003-2348)
msver InternalName SQLSERVR
msver Language English (United States)
msver LegalCopyright Microsoft. All rights reserved.
msver LegalTrademarks Microsoft SQL Server is a registered trademark of Microsoft Corporation.
msver OriginalFilename SQLSERVR.EXE
msver PhysicalMemory 32768 (34359267328)
msver Platform NT x64
msver ProcessorActiveMask f
msver ProcessorCount 4
msver ProductName Microsoft SQL Server
msver ProductVersion 14.0.3515.1
msver WindowsVersion 6.3 (14393)
IIS
ALL_HTTP HTTP_CONNECTION:keep-alive HTTP_ACCEPT:*/* HTTP_ACCEPT_ENCODING:gzip, br, zstd, deflate HTTP_HOST:success.mastercam.com HTTP_USER_AGENT:Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) HTTP_X_FORWARDED_PROTO:https HTTP_X_FORWARDED_PORT:443 HTTP_X_FORWARDED_FOR:216.73.216.27:13889 HTTP_X_ORIGINAL_URL:/VersionOne/about.mvc/support HTTP_X_APPGW_TRACE_ID:e0e22b3bdeb7a4833b9f7b4c18c64274 HTTP_X_ORIGINAL_HOST:success.mastercam.com
ALL_RAW Connection: keep-alive Accept: */* Accept-Encoding: gzip, br, zstd, deflate Host: success.mastercam.com User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) X-FORWARDED-PROTO: https X-FORWARDED-PORT: 443 X-Forwarded-For: 216.73.216.27:13889 X-Original-URL: /VersionOne/about.mvc/support X-AppGW-Trace-Id: e0e22b3bdeb7a4833b9f7b4c18c64274 X-ORIGINAL-HOST: success.mastercam.com
APPL_MD_PATH /LM/W3SVC/1/ROOT/VersionOne
APPL_PHYSICAL_PATH C:\inetpub\wwwroot\VersionOne\
AUTH_PASSWORD
AUTH_TYPE
AUTH_USER
CERT_COOKIE
CERT_FLAGS
CERT_ISSUER
CERT_KEYSIZE 256
CERT_SECRETKEYSIZE 2048
CERT_SERIALNUMBER
CERT_SERVER_ISSUER C=US, S=Arizona, L=Scottsdale, O="GoDaddy.com, Inc.", OU=http://certs.godaddy.com/repository/, CN=Go Daddy Secure Certificate Authority - G2
CERT_SERVER_SUBJECT CN=success.mastercam.com
CERT_SUBJECT
CONTENT_LENGTH 0
CONTENT_TYPE
GATEWAY_INTERFACE CGI/1.1
HTTPS on
HTTPS_KEYSIZE 256
HTTPS_SECRETKEYSIZE 2048
HTTPS_SERVER_ISSUER C=US, S=Arizona, L=Scottsdale, O="GoDaddy.com, Inc.", OU=http://certs.godaddy.com/repository/, CN=Go Daddy Secure Certificate Authority - G2
HTTPS_SERVER_SUBJECT CN=success.mastercam.com
HTTP_ACCEPT */*
HTTP_ACCEPT_ENCODING gzip, br, zstd, deflate
HTTP_CONNECTION keep-alive
HTTP_HOST success.mastercam.com
HTTP_USER_AGENT Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_X_APPGW_TRACE_ID e0e22b3bdeb7a4833b9f7b4c18c64274
HTTP_X_FORWARDED_FOR 216.73.216.27:13889
HTTP_X_FORWARDED_PORT 443
HTTP_X_FORWARDED_PROTO https
HTTP_X_ORIGINAL_HOST success.mastercam.com
HTTP_X_ORIGINAL_URL /VersionOne/about.mvc/support
INSTANCE_ID 1
INSTANCE_META_PATH /LM/W3SVC/1
LOCAL_ADDR 10.0.2.4
LOGON_USER
PATH_INFO /VersionOne/about.mvc/support
PATH_TRANSLATED C:\inetpub\wwwroot\VersionOne\about.mvc
QUERY_STRING
REMOTE_ADDR 10.30.4.5
REMOTE_HOST 10.30.4.5
REMOTE_PORT 28190
REMOTE_USER
REQUEST_METHOD GET
SCRIPT_NAME /VersionOne/about.mvc
SERVER_NAME success.mastercam.com
SERVER_PORT 443
SERVER_PORT_SECURE 1
SERVER_PROTOCOL HTTP/1.1
SERVER_SOFTWARE Microsoft-IIS/10.0
URL /VersionOne/about.mvc
.Net
32_bit .NET Framework 4.7.2; C:\Windows\Microsoft.NET\Framework\v4.0.30319\; Runtime 4.0.0; Build 4.7.3062; Release 461814
64_bit .NET Framework 4.7.2; C:\Windows\Microsoft.NET\Framework64\v4.0.30319\; Runtime 4.0.0; Build 4.7.3062; Release 461814
Licensing
ActiveCount 185
IsTrialLicense False
LicenseExpiresOn 2027-09-11T23:59:59.8719508Z
LicensedTo CNC Software Inc
MaxActiveUsers 185
Product Ultimate
ProductDisplayName Ultimate
ValidLicense True
Configuration
AllowPasswordReset True
DefectTracking Off
EffortTracking True
HideSystemInfo False
Hosted False
MetaLastPublished 2025-10-15T13:31:08.2500434Z
Methodology
ServerBaseUrl https://success.mastercam.com
StoryTracking Off
Custom Columns
Item11 Story.Custom_DueDate
Item13 Epic.Custom_BeginMonth,Epic.Scope
Item14 Epic.Custom_EndMonth,Epic.Scope
Item15 Story.Custom_PlannedBeginDate
Item16 Story.Custom_PlannedEndDate
Item17 Story.Custom_ServiceTeamFlags,Story.Scope,Defect.Custom_ServiceTeamFlags,Defect.Scope,TestSet.Custom_ServiceTeamFlags,TestSet.Scope
Item18 Epic.Custom_ServiceTeamFlags2,Epic.Scope
Item19 Request.Custom_PODiscussion
Item24 Defect.Custom_FoundIn3,Defect.Scope
Item25 Defect.Custom_LastKnownWorkingVersion3,Defect.Scope
Item26 Defect.Custom_OperatingSystem,Defect.Scope
Item27 Defect.Custom_ReportedByCompany
Item28 Defect.Custom_ReportedByContact
Item33 Story.Custom_ReadMeDescription2,Defect.Custom_ReadMeDescription2,TestSet.Custom_ReadMeDescription2
Item34 Story.Custom_ReadMeCategory3,Story.Scope,Defect.Custom_ReadMeCategory3,Defect.Scope,TestSet.Custom_ReadMeCategory3,TestSet.Scope
Item46 Request.Custom_CustomerCompanyName2
Item47 Request.Custom_CustomerContactName2
Item48 Request.Custom_CustomerContactEmail2
Item49 Request.Custom_ResellerCompanyName2
Item50 Request.Custom_ResellerContactName2
Item51 Request.Custom_ResellerContactEmail2
Item52 Request.Custom_MachineConfigurationHasBAxisHead
Item53 Request.Custom_MachineConfigurationHasTailstock
Item54 Request.Custom_MachineConfigurationHasBarfeeder
Item55 Request.Custom_MachineConfigurationHasSteadyRest
Item56 Request.Custom_MachineInformationManufacturer
Item57 Request.Custom_MachineInformationMakeModel
Item58 Request.Custom_MachineInformationControlMakeModel
Item59 Request.Custom_MachineInformationYearBuilt,Request.Scope
Item60 Request.Custom_MachineConfigurationOrientation,Request.Scope
Item61 Request.Custom_MachineConfigurationNumberofTurrets,Request.Scope
Item62 Request.Custom_SalesPotentialTotalEstimatedRevenue
Item63 Request.Custom_SalesPotentialNumberMachinesInstalled,Request.Scope
Item64 Request.Custom_SalesPotentialNumberSeats,Request.Scope
Item66 Story.Custom_ImplementationDetails
Item67 Story.Custom_StringIDValues,Defect.Custom_StringIDValues,TestSet.Custom_StringIDValues
Item68 Defect.Custom_IsRegression
Item69 Story.Custom_LocalizationRoadmapData,Defect.Custom_LocalizationRoadmapData,TestSet.Custom_LocalizationRoadmapData
Item70 Epic.Custom_FunctionalGroups,Epic.Scope
Item71 Epic.Custom_TargetCustomerCategories,Epic.Scope
Item72 Request.Custom_IsRegression2
Item73 Story.Custom_Occurrences2,Defect.Custom_Occurrences2,TestSet.Custom_Occurrences2
Item75 Story.Custom_StrategicTarget,Story.Scope,Defect.Custom_StrategicTarget,Defect.Scope,TestSet.Custom_StrategicTarget,TestSet.Scope
Item76 Story.Custom_CommittedtoVersion,Story.Scope,Defect.Custom_CommittedtoVersion,Defect.Scope,TestSet.Custom_CommittedtoVersion,TestSet.Scope
Item77 Request.Custom_Occurrences3
Item78 Request.Custom_ReleaseTargetVersion,Request.Scope
Item79 Defect.Custom_IsRegression3
Item80 Story.Custom_AffectsAutomation,Story.Scope,Defect.Custom_AffectsAutomation,Defect.Scope,TestSet.Custom_AffectsAutomation,TestSet.Scope
Item81 Story.Custom_ReleaseTargetVersion2,Story.Scope,Defect.Custom_ReleaseTargetVersion2,Defect.Scope,TestSet.Custom_ReleaseTargetVersion2,TestSet.Scope
Item82 Story.Custom_PMOProgram,Story.Scope,Defect.Custom_PMOProgram,Defect.Scope,TestSet.Custom_PMOProgram,TestSet.Scope
Item83 TestSet.Custom_ReadMeCategory3,TestSet.Scope,Story.Custom_ReadMeCategory3,Story.Scope,Defect.Custom_ReadMeCategory3,Defect.Scope
Item87 Epic.Custom_PrioritizationNotes
Item88 Story.Custom_Source20,Story.Scope,Defect.Custom_Source20,Defect.Scope,TestSet.Custom_Source20,TestSet.Scope
Item89 Story.Custom_RDGroup20,Story.Scope,Defect.Custom_RDGroup20,Defect.Scope,TestSet.Custom_RDGroup20,TestSet.Scope
Item90 Story.Custom_ReadMeCategory3,Story.Scope,Defect.Custom_ReadMeCategory3,Defect.Scope,TestSet.Custom_ReadMeCategory3,TestSet.Scope
Item91 Story.Custom_ProductMetadata,Story.Scope,Defect.Custom_ProductMetadata,Defect.Scope,TestSet.Custom_ProductMetadata,TestSet.Scope
Item92 Request.Custom_ProductMetadata2,Request.Scope
Ideas
Enabled False
Url
Analytics
Enabled True
Url https://success.mastercam.com/Analytics/
SMTP
AgentAddress scrumbot-donotreply@mastercam.com
AgentDisplayName Scrum Bot
AlwaysSendFromSystem False
Enabled True
ServerHostName smtp.sendgrid.net
ServerPort 587
ServerSSL True